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Terms & Conditions :
THIS CHANNEL PARTNER ENGAGEMENT AGREEMENT [CPEA] is entered on date of registering in our portal.
Creo Tech Solutions Pvt. Ltd.(BOOK WOW-Hotels) a company incorporated under the laws of India, hasving its registered place of business at #Win Win Towers, Block-D, 3rd Floor, Sidhi Vinayaka Nagar,Khanamet, Madhapur, Hyderabad-500081, Telangana, India represented by Manager/Representative [hereinafter referred to as First Party].AND authorized person /Manager/Representative of the firm who has registered through our portal represented by its Contact person [Hereinafter second party (Hotelier is referred to as Channel Partner]
Whereas First Party are into the business of providing temporary/permanent accommodation services and run websites “www.bookwow.in” ("Website") and operate under the Brand “bookwow” and its mobile application ("Application"). Use of bookwow for bookings by website or application is referred to as platform. The users who make bookings through platform are referred to as guests.
Whereas the Channel Partner (second party) is already running establishment of providing temporary accommodation and allied services.
Whereas the Channel Partner approached the first party to enroll themselves as service providers and list the Channel Partner information as competent temporary accommodation service provider into the list of service providers in the first party websites and Application operating under the brand “BOOKWOW” and the first party agreed for the same upon the following terms and conditions:-
Channel Partner warrants the information relating to the Accommodation (including pictures, photos and descriptions), its amenities and services and the rooms available for reservation, details of the rates (including all applicable taxes, levies, surcharges and fees) and availability, cancellation and no-show policies and other policies and restrictions (the "Accommodation Information") and shall comply with formats and standards provided by Bookwow
Channel Partner shall update the vacancy / unoccupied / unengaged available accommodation in all real-time, be true, accurate and not misleading on BOOKWOW platform to ensure that the bookings made by the users of the platform are confirmed by the Channel Partner instantaneously.
The channel Partner hereby agrees to fully compensate and indemnify “BookWow” for all damages, losses, claims, penalties, fines, costs and expenses suffered, paid or incurred by Bookwow to the guest for any compensation against cancelation of confirmed booking / its amenities and services are not as par the promise made by the Channel partner.
The Channel Partner warrants that they have all the statutory registrations required for providing the temporary accommodation.
The Channel Partner should provide all the promised amenities to the guest.
The property should be maintained in a clean and hygienic manner.
Bookwow has right to take reviews from the customers about the experience of their stay.
All the competitive offers, deals, information about the prices drops should be informed to the first party.
Guests who have stayed at the accommodation will be asked for the review on their stay. Opinions and suggestions will be considered.
The Channel Partner shall be responsible for obtaining all the KYC information of the guests and maintain record of the same for any future reference.
The first party shall not be liable for any damage or liability arising from any act done by the guests.
The terms of service will be revised after 11 months from the date of the agreement signed by the channel partner and will be updated to the channel partner via call and e-mail for confirmation. The revised terms will become effective after a period of 12 months from the date of this agreement. On acceptance of the revised agreement by both parties, the agreement will be renewed for a period of another 12 months.
a.The first party shall be entitled for a fees (hereinafter, “Service Fees”) for providing Platform to Channel Partner.
b.A Service Fee as agreed on the Gross Revenue (Before any Taxes) earned on all bookings through BookWow platform to be paid by Channel Partner to First Party.
c.The Service fee percentage will be renewed every year based on the demand.
d.After deducting the service fee, the full amount will be credited to the Channel Partner Account only if the payments have been successfully done through Platform. The payments will be made within 7-10 days of guest check-in to the accommodation.
The term of this Agreement shall be valid and binding upon the Parties for a period of 12 months from the date of acceptance of Agreement. The Agreement will be considered to be automatically renewed for another 12 months unless terminated in writing by either Party in accordance with the Terms of this Agreement.
In case of the Channel Partner wish to terminate the contract with First Party, Channel Partner needs to provide a prior notice of 90 days in written communication to First Party.
First Party acknowledges that the Channel Partner may, for its promotional purposes, need to highlight that it is a part of the platform of First Party to which First Party provides its services and strictly to that end, First Party authorizes the Channel Partner to use the Trademark [Word & Logo] as communicated through email. First Party may ask the Channel Partner to provide necessary space to promote its platform through banners or hoardings. Under any circumstance, the agreement between the first party and Channel Partner is terminated, the first party reserves the right to access the Channel Partner premises and remove the banners, hoarding and other Trademarks of the First Party from the Channel Partner premises.
Channel Partner warrants to First Party that all information provided hereunder is true and accurate in all respects. Channel Partner will promptly update if any of the information provides hereunder, changes.
Channel Partner warrants that it has taken all reasonable precautions to ensure that any data or document uploads or otherwise submits to the First Party Platform is free from viruses and anything else which may have a contaminating or destructive effect on any part of the First Party Platform or any other technology.
DISPUTE RESOLUTION: Any dispute controversy or claims arising out of or relating to this Agreement or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the provisions of The Arbitration And Conciliation (Amendment) Act, 2015 and subsequent amendments made thereof. The Arbitral tribunal shall be composed of three arbitrators, one arbitrator appointed by “FIRST PARTY” a second arbitrator appointed by “CHANNEL PARTNER” and a third arbitrator to be appointed by such arbitrators. The place of arbitration shall be at Hyderabad and any award whether interim or final, shall be made, and shall be deemed for all purposes between the Parties to be made in Hyderabad. The award of the arbitral tribunal shall be final, conclusive and binding upon the Parties, and the provisions of the [Indian] Arbitration and Conciliation Act, 1996 shall apply.
The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability
Of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.
The courts in Hyderabad shall have exclusive jurisdiction to settle any disputes between the Parties under this Agreement.
Note: Any content written using pen at the underlined blank portions is valid throughout the document
The Channel Partner had reviewed the Terms and Conditions listed above and agree to comply with these Terms.
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