Bookwow Terms & Conditions

Welcome to bookwow terms & conditions.

Code of Good Practices

Our mission is to empower people to experience the world, by offering the best places to stay and greatest places and attractions to visit in the most convenient way. In order to achieve this goal, we will live up to the following good practices:


We care about you and therefore offer our Platform and customer services 24/7

  • We bring and allow you to experience properties from high end to whatever serves your needs for your next stay in a hotel, hostel, service apartments, etc.
  • We bring and allow you to experience attractions and other Trip Providers.
  • We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service.
  • We hear you: we show uncensored reviews (of customers who have actually stayed).
  • We promise you an informative, user-friendly website that guarantees the best available prices.

Introduction Terms & Conditions

These are the terms and conditions that govern all bookings made through our booking services, whether through our websites, mobile websites, mobile applications or our booking engine (collectively the "WOW Sites"). This website www.bookwow.in ("Website") and its mobile application ("Application") are owned and operated by Creo Tech Solutions, a company incorporated under the laws of India, having its registered place of business and corporate office at Madhapur, Hyderabad-500081, Telangana, India, which enables the user of the Website to connect with independent third party Hostel owners, Hotels, Service apartments ("Channel Partner") offering renting of various accommodations listed on the Website/ Mobile Application / Partners ("Services").

All references to "We", "Us" or "Our" in these terms refer to WOW, the operator of the WOW Sites. Your use of the WOW Sites and any bookings you make via the WOW Sites are subjected to these terms and conditions (the "Terms"), but please note that where you access our booking engine on a third party website these Terms only apply to your use of the booking engine, and do not apply to any other use of that third party website.

You agree to use the WOW Sites in accordance with and subject to these Terms. If you do not accept these Terms, please do not use the WOW Sites and do not make a booking via the WOW Sites.


Credit and Debit Card Security

We make reasonable efforts to ensure that all credit card and debit card transactions carried out via the WOW Sites are secure. HOWEVER, if unauthorized charges appear on your credit card or debit card statement for any card used on the WOW Sites at any time during or after you make your booking, do not conduct your transaction or disclose your card details on the WOW Sites, WOW shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, save where such unauthorized charges appear as a direct result of our negligence and subject to any statutory rights which you may have.

Intellectual Property Rights and Web-links

The information, content, software, graphics, text, sounds, images, buttons, service marks, trade names and logos ("Materials") contained in the WOW Sites are protected by copyright, trademarks, database rights, and any other intellectual property rights. The parties hereby agree that we or our licensors (as the case may be) retain all right, title, interest and intellectual property rights in and to the Materials. We grant you a limited, revocable, non-transferable, non-sublicense able, license to use the WOW Sites for your personal non-commercial purposes to access the WOW Sites and make bookings in accordance with these Terms (the "Limited License"). Save in respect of exercising your Limited License, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Materials. Other than the Limited License, nothing in these Terms shall be construed as transferring or granting (by implication or otherwise) to you any license or right in or to the Materials.

The WOW Sites may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents. The inclusion of hyperlinks on the WOW Sites to such other websites does not imply any endorsement of the material on such websites or any association with their operators.

The WOW Sites are made available for personal use. You may not copy, monitor, screen-scrape, spider, and deep-link or reproduce any content, information or software displayed on the WOW Sites for any commercial or competitive purpose.

User Generated Content

Certain parts of the WOW Sites may allow you or third parties to post content, reviews, messages, photos, materials or other items (these being "User Generated Content Features"). You are solely responsible for your use of such User Generated Content Features and use them at your own risk. By using any User Generated Content Features, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the WOW Sites any of the following:

  • Any message, data, information, text, music, sound, photos, graphics, code or other material ("Content") that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, offensive, harassing, threatening, abusive, inflammatory, fraudulent, invasive of privacy or publicity rights or otherwise objectionable or inappropriate.
  • Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party.
  • Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity.
  • Content that may infringe a third party's privacy or data protection rights.
  • Content that, in our sole judgment, is objectionable or which restricts or inhibits any other person from using or enjoying the WOW Sites, or which may expose us or our users to any harm or liability of any type.

We accept no responsibility and are not liable for any Content of any kind that is posted, stored or uploaded by you or any third party on the WOW Sites, or for any loss or damage caused as a result thereof. As a provider of interactive services, we are not liable for any statements, representations or Content provided by users of the User Generated Content Features or other public forum. Although we have no obligation to screen, edit or monitor any of the Content posted to or distributed through the User Generated Content Features, we reserve the right, and have absolute discretion, to remove, screen or edit without notice any Content posted or stored on the WOW Sites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the WOW Sites at your sole cost and expense.

Any use of the User Generated Content Features or other portions of the WOW Sites otherwise than in accordance with these Terms may result in, among other things, termination or suspension of your access to the User Generated Content Features and/or the WOW Sites. In order to comply with an order of a court of competent jurisdiction or to protect our systems or users of the WOW Sites, we may process and disclose any information held by us in relation to a user of the WOW Sites who posts or uploads inappropriate or objectionable Content including, without limitation, their name, email address, IP address, usage history, and posted Content.

By posting or distributing Content to or through the WOW Sites, unless we indicate otherwise, you.

Grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensee right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Content throughout the world in any media whatsoever.

Represent and warrant that the Content that you post or otherwise distribute

  • Complies with these Terms.
  • Accurate and not misleading.
  • Shall not expose us to any civil or criminal liability or otherwise materially adversely affect our business or reputation.
  • We facilitate the processing and booking of accommodations. Our role is to facilitate you finding and choosing the best accommodation services.
  • You confirm that you are of sufficient age to use the WOW Sites lawfully, enter into a contract and to create binding legal obligations for any liability you may incur as a result of the use of the Wow Sites. You understand that you are financially responsible for all uses of the WOW Sites by you and those using your log-in information.
  • When you make a booking using the WOW Sites, you agree to enter into a contract of accommodation. We are not responsible for the fulfillment of any booking made through the WOW Sites or for the quality of any accommodation services that are booked.
  • Please note that all bookings are subjected to the booking conditions displayed to you prior to your confirmation for the booking (the “Booking Conditions”).

Only customers who have stayed at the Accommodation will be invited by Bookwow.in to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Bookwow.in does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. Bookwow.in undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

Bookwow.in will not accept reviews which include:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence.
  • Mention of full names, personal attack towards the staff.
  • Promoting illegal activities (e.g. drugs, prostitution).
  • Sites, emails, and addresses, phone numbers, cc details.
  • Politically sensitive comments

Only customers who have stayed at the Accommodation will be invited by Bookwow.in to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Bookwow.in does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. Bookwow.in undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

Bookwow.in will not accept reviews which include:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence.
  • Mention of full names, personal attack towards the staff.
  • Promoting illegal activities (e.g. drugs, prostitution).
  • Sites, emails, and addresses, phone numbers, cc details.
  • Politically sensitive comments

These Terms are drafted in the English language. If these Terms are translated into any other language, the English language version shall prevail.

Our failure to enforce at any time or for any period any one or more of the Terms shall not be construed as a waiver of them or the rights attaching to any of them.

The Terms constitute the entire agreement between you and WOW in relation to the subject matter of these Terms and supersedes any previous agreements or representations between the parties relating to the subject matter of this agreement.

We reserve the right to change these Terms as well as the contents of the WOW Sites for any reason and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate booking or purchase using the WOW Sites. You should check these Terms for any changes each time you access the WOW Sites.

These Terms and your use of the WOW Sites are governed by the laws of India. You hereby consent to the exclusive jurisdiction of the Hyderabad courts in all disputes arising out of or relating to the use of the WOW Sites each time you access the WOW Sites. Use of the WOW Sites is not authorized in any jurisdiction that does not give effect to all provisions of these Terms including, without limitation, this clause.

Our performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of our right to comply with law enforcement requests or requirements relating to your use of the WOW Sites or information provided to or gathered by us with respect to such use.

If any part of these Terms is determined to be invalid or unenforceable, then the invalid or unenforceable provision shall be deemed to be superseded by any such valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.

Although we cannot monitor the conduct of our users’ offsite, it shall be a breach of these Terms to use any information obtained from the WOW Sites in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent.

We use a number of mechanisms (encryption, passwords, and physical security) to protect the security and integrity of your personal information against unauthorized access and disclosure. As no data over the internet is safe and guaranteed to be secure, however we take measurable steps to protect your information but we do not assure or guarantee the security of any information provided to us and you do it at your own risk.